Privacy Policy

Last Updated: August 13, 2026

1. Introduction

Welcome to LetzGo.Live™ ("App", "we", "us", or "our"). This Privacy Policy explains how Latitudes Technologies collects, uses, discloses, and safeguards your information when you use our mobile application and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

Personal Information (All Users)

We may collect personally identifiable information that you voluntarily provide, including:

  • Account Information: Name, email address, phone number, profile photo
  • Profile Data: Display name, bio, preferences
  • Event Data: Events you create, join, or interact with
  • Payment Information: Transaction records for event ticket purchases (we do not store card details — those are handled directly by Razorpay or Cashfree)
  • Communication Data: Chat messages and media references. When end-to-end encryption (E2EE) is enabled, message content is encrypted on your device and we cannot read it.

Additional Data — Event Organizers Only

If you create paid events and receive payouts through LetzGo.Live™, you are required to complete KYC (Know Your Customer) verification as mandated by the Reserve Bank of India (RBI) and our payment partner Razorpay. This involves collecting:

  • Bank Account Details: Account number and IFSC code for payout settlements
  • Government-Issued ID: PAN card number; and optionally Aadhaar number or passport for identity verification
  • Business Details (if applicable): GST number, business registration documents

This financial and identity data is shared with Razorpay for regulatory compliance. We do not use it for any other purpose. Retention of this data is governed by RBI Anti-Money Laundering (AML) regulations (minimum 5 years from last transaction).

Automatically Collected Information

  • Device information (model, operating system, unique identifiers)
  • Location data (only when you grant permission for event features)
  • Usage analytics (app interactions, feature usage patterns)
  • Log data (IP address, access times, pages viewed)

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing event creation and participation
  • Enabling expense splitting and settlement features
  • Facilitating communication between users
  • Sending notifications about events and activities
  • Improving and personalizing user experience
  • Ensuring security and preventing fraud
  • Generating AI-powered suggestions (itineraries, event plans) when you use the AI Assistant feature
  • Complying with legal obligations

4. AI Assistant & Data Processing

LetzGo.Live™ includes an AI Assistant feature that helps you create itineraries, plan events, and get smart suggestions. When you use this feature:

  • What is sent to the AI: Your text prompts and, where relevant, event context (event name, dates, location, participant count) to generate meaningful suggestions
  • What is NOT sent: Chat message history, financial data, contact lists, or any data beyond what you explicitly enter into the AI prompt
  • Third-party AI provider: AI responses are powered by a large language model (LLM) provider. Your prompts may be processed on their infrastructure. We contractually prohibit them from using your data for training their models
  • Prompt retention: We do not store your AI prompts on our servers beyond the current session. The AI provider may have its own retention policy; we select providers who do not retain user data
  • No personal profiling: We do not use AI interactions to build advertising profiles or sell insights derived from your AI usage

You may disable the AI Assistant feature at any time in App Settings → AI & Suggestions → Disable.

5. Data Sharing & Disclosure

We may share your information with:

  • Other Users: Profile information visible to event participants
  • Service Providers: Third-party vendors who assist in operating our app
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions

We do NOT sell your personal data to advertisers or third parties.

6. Data Security

We implement robust security measures:

  • End-to-end encryption for chat when the feature is enabled — Latitudes cannot access message plaintext on our servers
  • Secure HTTPS connections for all data transfers
  • Regular security audits and updates
  • Access controls and authentication measures
  • Encrypted storage for sensitive data and chat media

7. Chat Delivery, Retention & Forwarding

LetzGo.Live™ uses a WebSocket-first chat model. Your device stores the primary chat history locally. Our servers may temporarily hold encrypted message envelopes only to deliver messages to your devices when you are offline or on a new device.

  • Direct, group, and sidechat messages: Server copies are deleted within 7 days or sooner after your device confirms it saved the message.
  • Event chat and event media: Retained on our servers until the event organizer archives the event, then deleted promptly.
  • E2EE: When enabled, we route ciphertext only and cannot read message content.
  • Forwarded messages: Forward trails are visible to participants on their devices; we do not store forward trail plaintext on our servers.
  • Media forwards: Forwards reuse the same encrypted media reference — we do not duplicate uploaded files.

8. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete data
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Opt-out: Disable certain data collection features

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Chat server buffers follow the retention rules in section 6 above. When you delete your account, we will delete or anonymize your personal data within 30 days, except for data we are required to retain for legal purposes.

10. Children's Privacy

Our app is not intended for children under 18 years of age. We do not knowingly collect personal information from children. In accordance with India's Digital Personal Data Protection Act (DPDP) 2023, we require verifiable parental consent before processing personal data of minors. If you believe we have collected data from a child under 18, please contact us immediately and we will delete it promptly.

11. Third-Party Services

Our app integrates with the following third-party services that may receive or process your data:

  • Razorpay — Payment gateway for event ticket purchases and organizer payouts. Razorpay processes payment card data and bank account details directly; we do not store card numbers. See Razorpay Privacy Policy.
  • Cashfree Payments — Alternative payment gateway for select transactions. See Cashfree Privacy Policy.
  • Firebase (Google) — Used for push notifications (FCM) and analytics. See Firebase Privacy.
  • Google Maps — Used for location search and event venue display. See Google Privacy Policy.

Each of these services has its own privacy policy governing their use of your data. We do not permit our third-party service providers to use your data for their own marketing or advertising purposes.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.

13. Grievance Officer (India — IT Act 2000 & DPDP 2023)

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act (DPDP) 2023, we have appointed a Grievance Officer to address complaints and questions regarding personal data.

  • Name: Grievance Officer, Latitudes Technologies Pvt Ltd
  • Email: [email protected]
  • Postal Address: At/Post: Piliv, Taluka: Malshiras, District: Solapur, Maharashtra – 413310, India
  • Working Hours: Monday–Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

We will acknowledge your complaint within 24 hours and resolve it within 15 daysof receipt. If unresolved, you may escalate to the relevant authorities, including the Data Protection Board of India once constituted under the DPDP Act.

14. Contact Us

For general questions about this Privacy Policy or your data, please contact us: